Shipping/Returns

Manufacturer Lead Times as of 12/30/2024:

Elkhart Brass - Up to 12 weeks depending on the product

5.11 Tactical - 1-4 weeks depending on the product

Fire Hooks Unlimited - 2-4 weeks depending on the product

Haix Boots - 3 weeks

Majestic Fire Apparel - 1-4 weeks depending on the product

Sterling Rope - 1-4 weeks depending on the product

Fire Engineering Books - 1 week

 

UPS shipping rates will be calculated at checkout.

Note:  The estimated delivery time shown on the calculated shipping rate at check out is from the date of shipment not the date of order.

Note: The sale of bargain compartment  items are final, there will be no returns unless there is a defect in the product.

Hawaii and Alaska Shipping:

We ship to Hawaii and Alaska, contact us at sales@thefirefightingdepot.com for shipping quote.

Shipping Time:

In stock items ship within 3-5 business days of order being placed. Once order has shipped we will email a tracking number. 

Some item ship direct from the manufacturer. The time frames for delivery of items that ship from the manufacturer will vary. Most items ship within 4 to 6 weeks, however custom orders may take longer. We will maintain communication with you as to the delivery status of your order.

 

Returns:

If you are not 100% satisfied with your purchase, you can return your order to us for a refund. Contact The Firefighting Depot at 1-866-966-9295 or via email at sales@thefirefightingdepot.com to receive a RMA number for your return. RMA numbers must be written on the outside of the packaging. 

• Your item can be returned 30 days from the date your order was received.
• Custom orders are not eligible for return unless there is a manufacturer defect. 
• The Firefighting Depot is not responsible for items that were ordered by mistake or items that were ordered in the wrong size by the customer.
• Returns are subject to a 15% RESTOCKING FEE.
• Shipment mistakes made by The Firefighting Depot will be refunded at 100% provided the item(s) are returned within 30 days.
• Items must be in the condition you received them and in original box and/or packaging.
• The customer is responsible for shipping charges. For items you wish to exchange the item will not be shipped until return shipping is paid in full.
• Do not send returns back to the manufacturer
• You can expect a refund minus any shipping charges and restocking fees within 10 days of the item being received at our warehouse.

Send returns to:

 The Firefighting Depot, 407 E Polk St. Unit B, Pontiac IL, 61764