Shipping/Returns

UPS shipping rates will be calculated at checkout.

Note: Only In-stock items will arrive within the estimated delivery time shown on the calculated shipping rate.

International Shipping:

Visit our eBay store for product offering with International Shipping through eBay's Global Shipping service. Click here 

Shipping Time:

In stock items ship within 48 hours of order being placed. Once order has shipped we will email a tracking number. 

Some item ship direct from the manufacturer. The time frames for delivery of items that ship from the manufacturer will vary. Most items ship with in 4 to 6 weeks, however custom orders may take longer. We will maintain communication with you as to the delivery status of your order.

Returns:

If you are not 100% satisfied with your purchase, you can return your order to us for a refund. Contact The Firefighting Depot at 1-866-966-9295 or via email at sales@thefirefightingdepot.com to receive a RMA number for your return. RMA numbers must be written on the outside of the packaging. 

  • Your item can be returned 30 days from the date your order was received.
  • DVDs or Electronic Downloads are not eligible for return or refund.
  • Custom orders are not eligible for return unless there is a manufacturer defect. 
  • The Firefighting Depot is not responsible for items that were ordered by mistake or items that were ordered in the wrong size by the customer.
  • Returns are subject to a 15% RESTOCKING FEE.
  • Shipment mistakes made by The Firefighting Depot will be refunded at 100% provided the item(s) are returned within 30 days.
  • Items must be in the condition you received them and in original box and/or packaging.
  • The customer is responsible for shipping charges. For items you wish to exchange the item will not be shipped until return shipping is paid in full.
  • Do not send returns back to the manufacturer
  • You can expect a refund minus any shipping charges and restocking fees within 10 days of the item being received at our warehouse.

    Send returns to:

     The Firefighting Depot, 607 North Cherokee Lane, Pontiac IL, 61764